CCOF's Online Complaint and Feedback Portal

Step 1 of 3

Please select one of the following options:(Required)

I want to file a complaint or submit an allegation regarding the misuse of the CCOF name/seal or about a CCOF Certified Operation.

I am a current CCOF client and want to submit a compliment, concern or feedback regarding CCOF services.

I want to file a complaint regarding the misuse of the organic claim for an operation that is not certified by CCOF or an organic label that does NOT reference CCOF.

I am filing a complaint or submitting an allegation about:(Required)

an Uncertified operation making CCOF organic claim(s) and/or misusing the CCOF name/seal. Including ROC, GLOBALG.A.P, PrimusGFS, Grass Fed, OCal.

a CCOF Certified Operation, Crop, or Product for violations against the certification programs as described in our CCOF Certification Services Manual. Every CCOF client has the right to a complete and fair investigation and review conducted by CCOF, as well as the right to appeal a proposed suspension or revocation, or denial of certification.

CCOF Client Code or Operation Name(Required)

If you are not a current client, but would still like to submit feedback, please visit our Contact Us page.

Select a Category(Required)

Please let us know what we’re doing well or areas where can improve. Your insights help us serve you better.

You can find details regarding our services, fees and timelines in the CCOF Certification Services Manual.

To learn more about filing a complaint regarding the misuse of the organic claim for an operation that is not certified by CCOF or an organic label that does NOT reference CCOF please visit our complaint page:

How to Address Organic Complaints and Problems in the Marketplace

Uncertified Operation Making CCOF Organic Claim/s and Misusing the CCOF Name/Seal

CCOF conducts such investigations confidentially and based only on documented evidence. Every CCOF client has the right to a complete and fair investigation and review conducted by CCOF, as well as the right to appeal a proposed suspension or revocation, or denial of certification.

Name of Operation that is the subject of Complaint:(Required)

CCOF Certified Operation, Crops, or Products

Name of CCOF Certified Operation that is the subject of Complaint:(Required)

Details of allegation

Location:

Date

Time

Complaint Description(Required)

Please describe what you observed. Clearly provide specific information regarding who, what, when and where your complaint alleges. State what evidence you have to support your allegation, including attaching records or photographs to support your claims.

If you are or were an employee of this operation, please describe your job and job title:

CCOF Fees

Fee Type

Fee Amount

Invoice Number

Inspection

Inspection Type(Required)

Inspection Date(Required)

Invoice Number

Hidden

Description

Description(Required)

Please clearly describe the reason you are completing this form and provide specific information.

To provide additional feedback about your inspection, please fill out the post inspection survey: CCOF Post Inspection Client Survey

CCOF Service Timelines

Service type

(OSP Update review, Inspection report review, phone call response times, etc.)

Other

Topic

Hidden

Description

Description(Required)

Please clearly describe the reason you are completing this form and provide specific information.

Supporting Documentation

I am attaching supporting documentation(Required)

Yes

Attach Supporting Documentation

Drop files here or

Max. file size: 50 MB.

CCOF CS investigates all complaints relating to organic integrity or allegations of noncompliance to applicable standards. CCOF CS is committed to thoroughly investigating complaints that are submitted in writing and where evidence is provided that supports the allegations. When a complaint is received CCOF CS acknowledges receipt and takes appropriate action.

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Online Complaint and Feedback Portal

Your Information

Complainant Information

Uncertified Operation Making CCOF Organic Claim/s and Misusing the CCOF Name/Seal

CCOF Certified Operation, Crops, or Products

Details of allegation

CCOF Fees

Inspection

Description

CCOF Service Timelines

Other

Description

Supporting Documentation