Action Item Tracker - What is it and how do I use it?

Esta página también está disponible en español

« Return to all FAQs

How to Use Action Item Tracker in MyCCOF

  1. Go to the “Action Item Tracker” tab in
  2. Click an action item to respond or review.
  3. Add communication and/or documents.
  4. Click "Mark complete and continue" if you're ready to submit to CCOF. You're not done, you haven't sent the response to CCOF!
  5. Once you’ve addressed all your action items, on the main Action Item Tracker tab page, click “Submit complete responses” to notify CCOF.

Read our Action Item Tracker Instruction document for detailed instructions.


Click image to enlarge.

About Action Item Tracker

Action Item Tracker is the MyCCOF companion tool to your Compliance Report. Use Action Item Tracker to respond to individual action items and requests from certification staff (also found on your Compliance Report) straight through MyCCOF.

Each client responsibility request is listed within Action Item Tracker, with details available for you to view by clicking on the action item. You can add communication and attach documents directly to the requests. 

Once you reply and submit responses to CCOF, you'll receive an automated notification letting you know we've received your response. If you don't receive the email, double check you set all of your responses "Mark complete and continue", and click the Submit responses button on the main Action Item Tracker page.

Explore additional Forms & Docs and FAQs with related topics
Certification Topics