{"id":69977,"date":"2026-11-03T16:31:13","date_gmt":"2026-11-04T00:31:13","guid":{"rendered":"https:\/\/www.ccof.org\/?p=69977"},"modified":"2026-11-03T16:31:13","modified_gmt":"2026-11-04T00:31:13","slug":"our-commitment-to-better-service-new-customer-service-principles","status":"publish","type":"post","link":"https:\/\/ccof.org\/es\/news\/our-commitment-to-better-service-new-customer-service-principles\/","title":{"rendered":"Nuestro compromiso con un mejor servicio: nuevos principios de atenci\u00f3n al cliente"},"content":{"rendered":"<h5><em>Nos contaste c\u00f3mo es un servicio excelente\u2026 y te hicimos caso.<\/em><\/h5>\n<p>Durante el \u00faltimo a\u00f1o, CCOF recopil\u00f3 comentarios de los miembros, los inspectores y el personal para comprender mejor qu\u00e9 factores contribuyen a una experiencia positiva de certificaci\u00f3n y en qu\u00e9 aspectos podemos mejorar. A trav\u00e9s de sesiones para escuchar a los miembros, entrevistas individuales, talleres para el personal y m\u00faltiples encuestas, recibimos comentarios directamente de las personas a las que prestamos servicio.<\/p>\n<p>Los miembros expresaron en repetidas ocasiones que valoran una comunicaci\u00f3n receptiva, expectativas claras, un apoyo bien informado y una colaboraci\u00f3n s\u00f3lida. Esas conversaciones ayudaron a dar forma a un nuevo conjunto de Principios de Servicio al Cliente que guiar\u00e1n la forma en que atendemos a nuestros miembros y apoyamos a la comunidad org\u00e1nica.<\/p>\n<h4><strong>Por qu\u00e9 son importantes estos principios<\/strong><\/h4>\n<p>La certificaci\u00f3n org\u00e1nica puede ser compleja. Ya sea que est\u00e9s solicitando la certificaci\u00f3n, gestionando la renovaci\u00f3n anual, prepar\u00e1ndote para una inspecci\u00f3n o respondiendo a solicitudes de certificaci\u00f3n, la calidad del servicio que recibas tiene un impacto significativo en tu experiencia.<\/p>\n<p>Estos Principios de Servicio al Cliente establecen un compromiso compartido en toda la CCOF y proporcionan una base coherente para la forma en que nos comunicamos, colaboramos y apoyamos a nuestros miembros. Reflejan lo que hemos escuchado de nuestros miembros y refuerzan nuestro compromiso de brindar servicios de certificaci\u00f3n con profesionalismo, atenci\u00f3n y responsabilidad.<\/p>\n<p>Agradecemos a todos los miembros que participaron en las entrevistas, las sesiones de escucha y las encuestas. Sus comentarios influyeron directamente en estos compromisos y ayudaron a identificar oportunidades de mejora.<\/p>\n<h4><strong>En qu\u00e9 vamos a trabajar a continuaci\u00f3n<\/strong><\/h4>\n<ul>\n<li>Incorporar los principios de servicio al cliente en la capacitaci\u00f3n, los sistemas y los recursos.<br \/>\n\u2022 Esfuerzos continuos para agilizar los procesos y reducir la carga administrativa.<br \/>\n\u2022 Mejorar el acceso a la informaci\u00f3n y a los recursos tanto para los miembros como para el personal.<br \/>\n\u2022 Evaluar las mejoras tecnol\u00f3gicas que facilitan el proceso de certificaci\u00f3n.<br \/>\n\u2022 Aprovechar los comentarios de los miembros para identificar oportunidades de mejora continua.<\/li>\n<\/ul>\n<h4><strong>Un compromiso constante<\/strong><\/h4>\n<p>La certificaci\u00f3n org\u00e1nica se basa en la colaboraci\u00f3n. A medida que la normativa, la tecnolog\u00eda y las necesidades del sector siguen evolucionando, nuestro compromiso de servir a nuestros miembros se mantiene constante.<\/p>\n<p>Estos principios de servicio al cliente reflejan nuestro compromiso de brindar un servicio \u00e1gil, una comunicaci\u00f3n clara, alianzas s\u00f3lidas y una mejora continua. Esperamos seguir prestando servicio a la comunidad org\u00e1nica con esmero, profesionalismo y responsabilidad.<\/p>","protected":false},"excerpt":{"rendered":"<p>Nos contaste c\u00f3mo es un servicio excelente\u2026 y te hicimos caso. Durante los \u00faltimos\u2026<\/p>","protected":false},"author":18,"featured_media":67898,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"0","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"33129,69779,32729,69413,33574,33108,69288,33649,61749,42030","_relevanssi_noindex_reason":"","footnotes":""},"categories":[112],"class_list":["post-69977","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-certification-news","language-english","language-spanish","certification_topics-ccof"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our Commitment to Better Service: New Customer Service Principles - CCOF.org<\/title>\n<meta name=\"description\" content=\"CCOF has adopted new Customer Service Principles based on member listening sessions, interviews, and staff feedback. 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