We are excited to announce the launch of our Online Feedback Portal—an accessible, easy-to-use webform for clients. This portal also allows clients to give us feedback about our services and provides an opportunity to submit a complaint or allegation regarding the misuse of the CCOF name and/or seal.
Why We Created the Feedback Portal
Your experiences matter to us, and we believe the best way to improve is by listening to those who know our services best: you, our clients. This new portal was designed with simplicity and accessibility in mind.
Key Features of the Feedback Portal
- Quick Access: The portal is available 24/7 on our website, allowing you to share your thoughts, any time, at your convenience.
- Encouraging All Feedback: Every comment is an opportunity to understand what’s working and where we can improve.
- Focused Response: Our team reviews each submission, ensuring relevant follow-up to address your specific points.
Ready to share your thoughts? Visit the portal on our website and let us know how we’re doing. Please fill out the form once per issue. Your partnership and feedback fuel our commitment to continuous improvement.
Explore the feedback portal today at ccof.org/ccofs-online-complaint-and-feedback-portal/.